You need WhatsApp Business linked to a Meta Business / Facebook Page — not only the consumer WhatsApp app on your phone. If Meta asks which phone number, pick the one clients already text.
Setup help
Connect WhatsApp, Instagram & Facebook — without the panic
You do not need Meta for Developers, API keys, or a technical team. Booky already handles the hard part. You only click Connect and approve access — like linking Instagram to a scheduling tool.
Start without connecting anything
Most salons should spend day one on Log booking: when a client messages you, type name, service, and time into Booky. The queue works immediately. Connect WhatsApp later when you want messages to create requests with less typing.
- No client app — they keep chatting as usual
- Connecting is optional, not required for the trial
- One Facebook login covers WhatsApp, Instagram, and Messenger
Read the FAQ if “queue” or “channels” still feel fuzzy.
booky · Log booking
Log booking
Still works without WhatsApp connect
Client name
Phone
Service · time
Source: WhatsApp
Add to queue
Four steps. Same flow for WhatsApp, Instagram, and Facebook.
- 01
Open Channels in Booky
Sign in → More → Channels. You’ll see WhatsApp, Instagram, Facebook, and Google Calendar. Pick one and tap Connect account.
- 02
Log in with the right Facebook
Meta asks you to log in. Use the Facebook account that owns your business Page and WhatsApp Business number — not a personal-only account if your salon Page is elsewhere.
- 03
Allow every permission
Turn toggles on for messages / WhatsApp / the Page you use with clients. Skipping one is the usual reason Booky shows “Needs Graph ID” later.
- 04
Land back on Channels
You should see Live connected. You’re done — new inbound requests can feed your queue.
In the app: Open Channels (sign-in required).
What you’ll see on screen
These are simplified screenshots of the real flow. Meta’s design may look slightly different, but the decisions are the same: right account → allow permissions → back to Booky.
booky · Channels
Channels
Booking requests from chat land in your queue
Connect account← tap here
Same Connect button when you’re ready
facebook.com · Log in
f
Log in with Facebook
Meta owns WhatsApp, Instagram, and Messenger — one login covers them.
Email or phone
Password
Log in
Use the Facebook that owns your business Page / WhatsApp
meta · Permissions
Booky wants to
- Manage your WhatsApp Business account
- Access messages on your Instagram account
- Manage your Facebook Page messages
Turn every toggle on for the Page / phone number you use with clients. Skipping a permission is the #1 reason connection fails.
CancelContinue
booky · Channels
Graph ID stored · ready for inbound
WhatsApp: +20 1X XXX XXXX
New client messages can now appear as booking requests in your Queue. You still confirm times yourself — Booky doesn’t auto-book without you.
Tips per app
Your Instagram must be a Professional account connected to your Facebook Page. Private personal accounts won’t show up in the permission list.
Facebook Messenger
Connect the Page clients message — the same Page your ads or profile use. If you manage several Pages, select the salon one carefully.
Google Calendar
Separate Connect button — Google’s own login, not Meta. After connecting, use Sync now to pull/push events. Optional; Booky’s own calendar works without it.
If something looks wrong
It says “Needs Graph ID”
Booky logged you in but didn’t receive a Page / WhatsApp phone ID. Disconnect → Connect again → allow all permissions → choose the correct Page and WhatsApp number when Meta asks.
“Connection failed” or invalid state
Usually a cancelled login or an expired browser step. Close extra Facebook tabs, try once more from Channels, and avoid switching accounts mid-flow.
I don’t see my Page or WhatsApp number
You’re on the wrong Facebook user. Log out of Facebook in the browser, return to Booky Connect, and sign in as the Page admin / Business admin.
I hate this and want to stop
Totally fine. Disconnect anytime. Keep using Log booking — WhatsApp connect is a convenience, not a requirement to run your salon on Booky.
Ready when you are
Connect in under a few minutes — or skip it and still run a quieter front desk.