FAQ
Plain answers for busy salon owners
No jargon first. If a word on the site felt unclear, start here — then use Setup help when you’re ready to connect WhatsApp or Instagram.
Booky is the place your salon keeps every booking request — from WhatsApp, Instagram, phone, walk-ins, and Google — so you confirm, remind, and finish the day without hunting through chats.
Beauty salons and spas where clients book by message or call — not people looking for a public “pick a time” website like Calendly. If your front desk lives in WhatsApp, Booky is built for you.
No. On day one you can tap Log booking, type what the client asked for, and run your day from the queue. Connecting WhatsApp, Instagram, or Facebook is optional — it saves retyping when you’re ready. See Setup help.
No. Your clients still message you the way they always do. Booky helps you turn those requests into organised bookings (time, staff, reminders, deposits) so nothing gets lost in the thread.
Not a line at the door. In Booky, the queue is your day’s booking board — each request moves from “needs confirm” → confirmed → completed. Think sticky notes that don’t get lost, not customers standing in order.
Create a workspace with no card. You get seven days unlocked. After that, subscribe to keep using Booky. You can explore the demo salon anytime from the home page if you want to click around first.
When you assign a time, Booky checks staff and chair conflicts before you confirm. You’ll see a warning if that slot is already taken — so you’re not relying on memory across three apps.
An optional payment link (in EGP) you can send before the appointment to reduce no-shows. You choose when to ask — Booky doesn’t force deposits on every booking.
Yes. Owners and managers invite staff. Staff can work the queue and calendar; managers handle services, channels, and settings.
You are not building a developer app. You click Connect in Booky, log into the Facebook that owns your business, and allow permissions. Meta’s screens look technical — that’s normal. We walk through every screen in Setup help.
Almost always a permissions issue: wrong Facebook account, Page not selected, or WhatsApp Business phone not attached. Disconnect, connect again, and turn every permission on for the right Page / number. Full troubleshooting is on the setup guide.
No. Clients keep using WhatsApp, Instagram, phone, or walking in. Booky is for your team — the salon side of the desk.
Still unsure?
Try the product with a free trial, or open the demo salon and click around — no connection required.